eCommerceIQ/Customer Service
Current StateAI-Enhanced
Viewing current operational state

Customer Service

Open Tickets
186+23
Avg Response Time
4.2 hrs+0.6 hrs
CSAT Score
3.8 / 5-0.2
Escalated
23+7

Ticket Volume by Channel

Ticket Queue

IDSubjectChannelStatusPriorityAge
TKT-30000Where is my order? It's been 5 daysLINEOpenHigh1h
TKT-30001I want to return this productShopee ChatOpenMedium4h
TKT-30002Wrong item was deliveredLazada ChatOpenLow7h
TKT-30003My tracking number is not workingEmailOpenHigh10h
TKT-30004Need invoice for my purchaseLINEOpenMedium13h
TKT-30005Product not as describedShopee ChatOpenLow16h
TKT-30006Refund has not arrived yetLazada ChatOpenHigh19h
TKT-30007Damaged item receivedEmailOpenMedium22h
TKT-30008Order cancelled but not refundedLINEOpenLow25h
TKT-30009Cannot track my shipmentShopee ChatOpenHigh28h
TKT-30010Where is my order? It's been 5 daysLazada ChatOpenMedium31h
TKT-30011I want to return this productEmailOpenLow34h
Showing 112 of 186 tickets